Frequently Asked Questions

For any further FAQ please contact support@milanocitypass.com

Frequently Asked Questions

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How do I activate the Pass?

If you’ve made an online purchase, here’s how to activate your pass:
Download the YesMilano Pass from your preferred app store.
Log in using the reference code and the travel date registered at the time of purchase. The reference code can be found at the top of the QR code, immediately following the ‘#’ character.
Choose the activation date and start using your pass.
Click on ‘Activities’ to make your visit reservations.
Tap the ‘Transport’ icon and follow the instructions to use your public transport ticket.
If you purchased directly through the YesMilano Pass app, there’s no need to log in. Simply follow steps 3-4-5 mentioned above. 
Remember, it’s essential to activate it within 365 days of purchase; once activated, the Pass cannot be refunded.

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Does my pass include transportation?

Certainly, in both Passes, you'll receive a 3-day public transportation (ATM) access.

Your ticket will be a digital QR code.

  1. Open the YesMilano Pass app
  2. Log in
  3. Select the 'Transport' option at the bottom
  4. Click on 'Validate' and then on 'Tap here to validate the ticket' Note: The QR code must be activated each time you use the bus, metro, or tram.

 

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What is the potential savings with the YesMilano City Pass?

Our customers have the opportunity to save up to 60% compared to purchasing individual tickets for the most frequently visited tourist attractions. This savings percentage is calculated based on the comparison between the prices of YesMilanoCityPasses and the standard costs of admission tickets in our typical itinerary offerings.

Frequently Asked Questions

For any further FAQ please contact support@milanocitypass.com

For the duration of the 3 days, your ticket will be a digital QR code.

  1. Open the YesMilano Pass app
  2. Log in
  3. Select the 'Transport' option at the bottom
  4. Click on 'Validate' and then on 'Tap here to validate the ticket' Note: The QR code must be activated each time you use the bus, metro, or tram.

Your ticket remains valid for 3 consecutive calendar days starting from the day of validation.

The transportation to and from Milan Malpensa Airport is not included as it’s not Public Transportation.

Yes, transportation to and from Milan Linate Airport is included is provided through the Metro Line 4.

No, transportation to and from Bergamo Orio al Serio Airport is not included as it is not part of the public transportation system operated by ATM.


All options (standard and all inclusive) are valid for 3 days from the date of the activation.

The following payment methods are accepted: PayPal, Google Pay, and Apple Pay, as well as a wide range of credit and debit cards, including Visa, Mastercard, and American Express.

If you made your purchase on the website, once you've completed buying the pass, an email will be sent to you containing the voucher with the reservation number and instructions to activate your pass. Just download the YesMilano City Pass app and sign in using the email you used during purchase and the reservation number from the voucher. You're now set to explore the city's finest attractions with your YesMilano City Pass.

If you bought directly through the yesMilano City Pass app, you'll receive the purchase confirmation email, and there's no need to log in. You're all set to use your YesMilano City Pass.

If you have purchased a YesMilano City Pass and have not received the corresponding confirmation email, it may be due to one of the following reasons:

  • incomplete or incorrect email or billing address
  • credit card authentication failed
  • bank didn't process the transaction as a safety precaution and requires further action from your side
  • email is in your Spam/Junk folder (sometimes confirmation emails accidentally end up there)

If you have carefully checked the above-mentioned info and the problem persists, we kindly invite you to contact our customer service using the email address in the contact page. We are ready to assist you with pleasure!

Keep in mind that confirmation emails should arrive within a few minutes at most.

We're sorry, but we do not currently offer upgrade services for the YesMilano City Pass.

No, we're sorry. Our YesMilano City Passe already includes significant discounts for tourist attractions, so there are no additional discounts on any of our individual options. Just keep in mind, children up to 5 years old are free of charge on all our museums and attractions.

Your YesMilano City Pass is a fully digital pass; once purchased, you will receive an email with all the necessary instructions to activate it. 

We're sorry, but you can visit each attraction only once.

We're sorry, you cannot skip the lines at the attractions with the  pass.

Unfortunately, no. To access the attractions included in the pass, you will need to have the YesMilanoCityPass on the dedicated application.